Managed VPS Support
VPSGet provides Managed VPS Services.
Basic managed support included for free in all packages!
Basic managed support it's more than Semi-Managed [Typically Semi-Managed is core os updates and standard updates / configuration, like cPanel, Apache, MySQL, etc upon customer request].
In short "basic managed" is the same as Fully Managed but with more delays in replies, lover priority than Paid Fully managed support and limited with amount of requests.
We will help you with migration to our network, custom software installs, server tuning, incidents investigation, security, OS updates, etc.
Even if you request for custom Apache configuration or custom PHP build we can provide that.
Unfortunately we have no way to create domains, setup mailboxes/ftp accounts, etc — all of that could be done with typical hosting control panels. Also we should not upload/download any customers files/data, it could be done with ftp, panels, scp (WinSCP for windows). /anyway we can help/show how to complete initial config/
If you'd like to have a common hosting environment at your VPS we strongly recommend to order one of the control panels we provide: cPanel or DirectAdmin. You can also choose Webmin/Virtualmin control panel that is absolutely free. Sure we can install any other free control panel upon your request (like zPanel, Vesta, Ajenti etc.. ). If you have cPanel (or any other) license you can use it on our servers w/o problems.
From SolusVM VPS CP (control.vpsget.com) you can reinstall OS, change root password, use serial console, etc. We have a lot of pre-made OS templates, such as LAMP (Centos, Ubuntu), LAMP+Webmin, Dovecot/postfix + Roundcube, OpenVPN Ready2Go, pptpd ready server, Turnkey templates, etc..
As we do not charge any additional fees for managed support at the moment, the managed-related support ticket response/resolve time can be up to 48h[usually we reply/resolve within few hours]. Free managed related support may not work at weekends/holidays.
Also we do not provide free managed support in LiveChat./Except some cases/ All managed-related requests should be done via ticketing system.
NOTE: Free managed-related vps support can be declined in specific cases. For instance,in case we have implemented some vps configuration upon your request and you have deleted/brocked it w/o any reason and requesting us to configure the same again. Or in case you have edited configuration made by us and after that something stopped working properly. You simply should not "broke the <free> line" .
Also you should understand that we do not offer support for any scripts/engines. We do not have to investigate the mistakes of the code you use anyway we can try to assist . In such cases better to contact the script developers.
In general free managed support assumed for the first 30 days this is enough time to configure your VPS as you want. After the first 30 days period the free managed support limited up to 2 managed-related reuqests per month (sure, the non-managed related requests are unlimited) . But if you need constantly managed support you need to offer Extended Managed support.
Extended Managed support price is 25 USD p/m [unlimited managed -related requests]. Premium Managed support price is 59.95 USD p/m . Premium Managed includes also livechat suport, skype chat, server monitoring, security updates.
If you need specific Premium managed vps support please create a support request with detailed specification of your needs and we can offer you the price.